Institutional enquiries
Researcher onboarding, procurement context, institutional eligibility, and controlled-laboratory access.
Start institutional enquiryInstitutional contact
Speak with Illume Research.
Use the appropriate channel for researcher onboarding, order-request support, batch documentation, or compliance questions. No medical, dosing, administration, or human-use advice is provided.
Primary account contact
illumeresearch@proton.meDo not send passwords, payment-card details, patient data, clinical subject data, government identity documents, or unnecessary sensitive information.
Order-request support
Questions about a submitted request, item, availability, destination review, or next step. Include your request details.
Contact order supportCompliance and documents
Batch-document status, COA link questions, institutional checks, permitted-use restrictions, or destination evidence.
Ask a compliance questionPayment-link verification
Independently verify a separately received payment link, sender, beneficiary, amount, currency, and request reference before paying.
Verify payment correspondenceBefore contacting us
Prepare the right context.
01
Identify the institution
Provide the legitimate research organisation, department, role, and professional contact address.
02
Reference your request
For order support, include the details and date of the request you submitted.
03
Name the document
For a COA question, state the exact product, quantity, batch identifier, and report link if one was supplied.
04
Keep data minimal
Do not email patient, clinical-subject, payment-card, password, or unnecessary identity information.
Ready to submit a request?
Build a request basket from the catalogue, then submit institutional details for manual review.